01 Booking Procedure

Booking Requests: All booking requests must be submitted in writing by email or fax to our Kolkata office.

Details Required for Confirmation:

1. Package code and category.
2. Clients' names.
3. Total number of passengers, including adults sharing rooms and children without beds.
4. Arrival and departure dates.
5. Arrival details, if available.

Confirmed Tickets: Please avoid submitting booking requests without confirmed travel tickets. During peak season, last-minute ticket confirmation may be difficult.

Request Reference Number: A file number will be issued upon receipt of your booking request. Please quote this number in all future correspondence.

Booking Confirmation: Once the booking has been processed successfully, a confirmation with a booking reference number will be sent to you.

Reconfirmation: All bookings must be reconfirmed at least 7 days before arrival, along with confirmed arrival details. Failure to reconfirm may result in cancellation, with the advance deposit retained as a processing fee, subject to the applicable policy.

Service Order Voucher: Clients must carry a Service Order Voucher issued by the booking agent or tour operator in the name of Impression Tourism Services (India) Pvt. Ltd. Please send us a copy at reconfirmation and advise clients to sign and hand it to our representative on arrival.

02 Payments

Initial Deposit: Every booking confirmation is subject to a non-refundable advance deposit of ₹1,000 per person, payable immediately after the booking is processed.

Balance Payment: The balance payment must be paid in full by reconfirmation, at least 7 days before arrival.

Payment Modes:

1. Bank Details: View the official banking information for Impression Tourism Services (India) Pvt. Ltd. using the link below.
2. At-par Cheque: Issued in the name of “Impression Tourism Services (India) Private Limited”.
3. Bank Deposit: Cash or cheque deposit into the designated bank account.

All cheques and other payment instruments must reach us at least 7 days before travel. Please email or fax the deposit slip or payment proof, along with the client name, booking reference number and courier consignment number, where applicable.

Failure to provide the required payment proof may result in the booking being released and the advance deposit retained as a processing fee, subject to the applicable policy.

Online Payment: Online payments are also available through UPI, credit card, debit card, net banking and wallets, where supported.

03 Amendments

Time Limit: Amendments are subject to hotel and service availability. Requests should be made before reconfirmation, at least 7 days before arrival. Changes requested after this period may be treated as cancellations and charged according to the cancellation policy.

Amendment Charges: The first amendment will be processed without an additional service charge. Each subsequent amendment will attract a service charge of ₹250 per person per amendment.

Change of Travel Date: Travel dates may be rescheduled up to a maximum of 90 days from the original arrival date, subject to availability. Confirmed rates may change due to currency fluctuations, fuel price increases, tax changes, hotel tariff revisions or increased transport costs.

Any amendment beyond 90 days will be treated as a cancellation, and the advance deposit will be retained according to the applicable policy.

Change in Passenger Numbers: If the number of passengers decreases, the per-person cost may increase according to the applicable tariff. Any supplement must be paid with the final payment. Deposits for passengers who do not travel cannot be adjusted or redeemed.

04 Cancellation Policy

All cancellation requests must be submitted in writing by email or fax. The following charges are stated in the supplied policy:

1. Before reconfirmation (7 days before arrival): Initial deposit of ₹1,000 per person.
2. After reconfirmation: 30% of the total service cost.
3. More than 5 days before arrival: 50% of the total service cost.
4. More than 3 days before arrival: 75% of the total service cost.
5. More than 24 hours before arrival: 90% of the total service cost.
6. Less than 24 hours before arrival, including no-show: 100% of the total service cost.

COVID-19 / Lockdown Exception: The supplied policy states that a full refund is applicable if a tourist tests positive for COVID-19 or the destination state is under lockdown, subject to applicable conditions and verification.