A) Booking Procedure:
- Booking Request: All booking request for the above packages has to be sent to us only in writing by Email or Fax to our Kolkata Office at the following IDs:
- Email: firstname.lastname@example.org
- Fax: +91 (33) 4001 5191
- Details Required For Confirmation: Please provide the following details along with your booking request:
- Package Code and Category.
- Clients Name.
- Total No of Pax along with adult sharing the rooms and child without bed.
- Date of Arrival and Departure.
- Arrival Details (If available).
- Confirmed Tickets: Please try not to send any booking without confirmed tickets, especially in the high season it is really difficult to expect a ticket to get confirmed at the last moment.
- Request Reference No: As soon as we receive a booking request a file no will be sent to you, please note the same for future correspondence.
- Confirmation: After successfully processing the booking a confirmation with a booking reference no will be sent to you.
- Re-Confirmation: All bookings has to be reconfirmed with us minimum 07 days prior to the date off arrival along with confirm arrival details, failure in doing the same we will considered as cancellation and in such cases the advance deposit (B2) will be retained as processing fee.
- Service Order Voucher: The client has to carry a “Service Order Voucher” issued by the booking agent/operator and drawn on the name of “Impression Tourism Services (India) Pvt. Ltd. ”, please send us the copy of the same at the time of reconfirmation and advice the client to sign and hand it over to our representative at the time of arrival.
- Our 24X365 helpline numbers for Kolkata and Siliguri as under:
Kolkata 97 33 000 333
Siliguri 97 333 00 111
- Initial Deposit: Any confirmation is subject to a non refundable advance deposit of INR 1000 Per Person and has to be paid immediately after we process the booking.
- Balance Payment: Balance payment has to be made in advance and must be paid & settled at the time of reconfirmation (07 days prior to the date of arrival).
- Payment Modes: Payment can be remitted through any of the following modes and is subject to realization:
- Demand Draft: In favor of “Impression Tourism Services (India) Pvt. Ltd. ” payable in Kolkata
- At Per Cheques: Issues in the name of “Impression Tourism Services (India) Private Limited”.
- Cash / Cheque Deposit in the following ICICI Account in your city.
A/c No: 0034 0500 7565
A/c Name: “Impression Tourism Services (India) Private Limited”
Bank: ICICI Bank
All Cheques and DD’s should reach us 07 days prior to the date of travel. Please send us the Deposit Slip / Copy of DD/Cheque by Mail/Fax along with the client name and Booking reference no and courier consignment no, failure in doing the same we will considered as cancellation and in such cases the booking will be released and the advance deposit (B2) will be retained as processing fee.
- Time Limit: Any amendment in is subject to availability of related hotels / services and can only be made before the reconfirmation (07 days prior to the date of arrival), any change after that will be treated as cancellation and charges will be applicable as per our cancellation policy.
- Amendment Charge: Only the fast amendment will be processed without any additional of cost, any further amendment will draw a service charge of INR 250 per Person per amendment.
- Amendment in Date: Travel date can be rescheduled maximum up to 90 days from the initial date of arrival and rates or price confirmed is subject to change as its based on the prevailing rates and might increase due to currency fluctuation increase in the cost of fuel charges, change in any related tax structure, sudden change in hotels tariff or increase in transport cost. Any amendment beyond 90 days will be considered as cancelled and the advance deposit will be retained as per our policy
- Amendment in Pax: In case of reduction in the number of passengers, the cost will be increased as per our tariff and the supplement for the same has to be added along with the final payment. In such cases, please note that the advance deposit for the passengers not traveling can not be adjusted or redeemed.
- All cancellation has to be sent to us only by Email/Fax and charges will be applicable as pet the following:
- Before reconfirmation (7 Days Prior to the date of Arrival): Initial Deposit @ 1000 Per Pax.
- After reconfirmation: 30% of the total service cost.
- More than 05 Days prior to the Date of arrival: 50% of the of the total service cost.
- More than 03 Days prior to the Date of arrival: 75% of the of the total service cost.
- More than 24Hrs prior to the time of arrival: 90% of the total service cost.
- Less than 24Hrs prior to the time of arrival including No Show: 100% of the Total service Cost.
Cancellation Refund will be processed withen15 days from the date of cancellation and will be sent to you only by A/c Payee ICICI Bank at per Chaques